We’re sorry to hear that you had issues with your jewelry piece.

We’re happy to help!

If damage is due to fault of customer, we’re happy to repair your jewelry piece for a fee. Please choose the REPAIR button below.

If damage is due to faulty material or poor workmanship by Madison Sterling, we want to make it right! Please choose the REPLACEMENT button below.

(Faulty material or poor workmanship does not include damage caused by not following Madison Sterling’s jewelry care instructions.

(Please click the JEWELRY CARE button below to view care instructions.)