We’re sorry to hear that you had issues with your jewelry piece.

We’re happy to help!

If the issue is due to natural wear and tear, we are happy to repair the piece for a fee. Please choose the REPAIR button below.

If the issue is due to faulty material or poor workmanship by Madison Sterling, we want to make it right! Please choose the REPLACEMENT button below.

(Faulty material or poor workmanship does not include damage caused by not following Madison Sterling’s jewelry care instructions.

(Please click the JEWELRY CARE button below to view care instructions.)

Please reach out if you have any further questions!