JEWELRY REPAIR / WARRANTY

We stand behind our jewelry! Our goal is to use high quality material. Attention to detail in our workmanship is also priority. However, sometimes things just happen! We want you to enjoy your jewelry for years to come. Therefore, if your piece breaks due to defective material or faulty workmanship within 12 months of purchase, we will repair it (with the same or similar material) for free. This includes any issue with the finish of your piece. Proof of purchase is required. Shipping will be covered by us!

Wear and tear can happen! If your jewelry breaks due to everyday wear and tear, we will be happy to repair your jewelry piece (with the same or similar material) for a small fee. Fee is based on necessary repair. Shipping of the piece to and from Madison Sterling jewelry will be the responsibility of the customer.

In both cases, we ask that you fill out our contact page and include a description of the issue. We will respond by email with further instructions.

Once we receive the jewelry piece, repairs will be made within 14 business days and then shipped out within 48 hours.  

For further questions, please fill out our contact page! Thank you!